Frequently Asked Questions
Everything you need to know about your PURPLE BRAND order.
How should I care for my PURPLE BRAND denim?
To preserve the unique washes and hand-finished details, we recommend machine washing inside out with cold water and hanging to dry. Avoid high heat to prevent shrinkage and maintain the fabric's integrity.
What is your return policy?
We offer a 14-day return window for all unworn items in their original condition with tags attached. Please note that items marked as Final Sale are not eligible for return or exchange.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping usually takes 3-5 business days depending on your location.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the package.
How do I determine my correct size?
Most of our denim fits true to size with a signature slim-tapered silhouette. We provide a detailed size guide on each product page to help you find your perfect fit based on waist and inseam measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Affirm and Klarna for eligible customers.